Case Study

Minndak Officials Consortium

Before Refr

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Inefficient payment processing
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Disconnected Systems
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Disorganized Communication

After Refr

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Automated Weekly Payouts
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One Centralized System
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Instant In-App Notifications

Background

MinnDak Officials Consortium (MinnDak) is a fast-growing officiating group led by Joe Kulas, Brandon Walsh, and Jordan Stevens. Known for its commitment to mentorship, feedback, and sustainable officiating pipelines, MinnDak stands apart for how it values people over just plugging schedules.

Beyond simply assigning games, the team invests in development through coach collaboration, evaluations, classroom recruitment, and now, technology. As MinnDak expanded across sports and seasons, the need for an efficient, centralized platform became urgent. Managing assignments, tracking payments, and communicating across different tools was no longer scalable.

That’s when MinnDak turned to Refr Sports.

Challenge

For MinnDak, scaling came with growing pains.

Assignors were juggling thousands of games across multiple sports, with disjointed systems and manual processes slowing them down.

Specific challenges included:

Cumbersome payment workflows

Payment logistics, especially across different assignors and schools, created headaches. Coordinating who owed what, when, and to whom introduced delays, confusion, and extra work.

Dispersed scheduling and availability tracking

Assignors needed to manage availability, track acceptances, and avoid double-booking, all without a system smart enough to help manage these intricacies.

Solution

Since adopting Refr Sports, MinnDak has significantly streamlined its operations and re-energized its team to focus more on mentorship and development, not logistics.

Simplified Payment Processing

"Payments are the biggest impact. One less thing to worry about.” – Joe Kulas, Assignor

With Refr, officials are now paid on a consistent and automated schedule. This has improved transparency for both officials and assignors and removed a huge burden from assignors.

Centralized Scheduling with Sport-to-Sport Flexibiliy

Going from basketball to baseball was seamless.” – Joe Kulas, Assignor

With Refr’s mobile app, officials and assignors can easily view assignments, earnings, and updates in one place. This streamlined access reduces the need for back-and-forth communication and creates a more efficient experience overall.

Mobile App & In-App Communication

“I like seeing the officials' earnings. It’s right there. You don’t have to dig for it.” – Joe Kulas, Assignor

Refr allows MinnDak to seamlessly manage assignments across multiple sports within a single, unified system. In addition, the introduction of game duplication features and improved game entry tools has significantly increased efficiency, especially in high-volume sports.

Outcomes

Refr has enabled MinnDak to move away from spreadsheets, emails, and fragmented systems. With consistent payments, reliable scheduling, and easier assignment workflows, assignors like Joe and Brandon can spend more time developing officials and less time troubleshooting logistics.

It has also helped MinnDak stay true to its mission. The organization is committed to building a culture where officials want to return season after season. By modernizing operations, Refr has freed up time and energy to support real mentorship, coach relationships, and long-term referee growth.

For MinnDak Officials, Refr isn’t just a scheduling tool. It is a partner in growth.

With Refr handling the backend, MinnDak can stay focused on what drives their mission: fair assignments, referee development, and maintaining a sustainable officiating pipeline.

TestimonialS

Hear From Our Users

It just works
"Refr Sports has made things so much easier. The payment process is streamlined, everything is trackable, and officials love the app. Once the word got out, we doubled the number of officials signing up to use the platform. It just works."
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Dennis Barela
President | Behind the Flag and Dream Big Officials
Helped me schedule my entire season in less than 2 hours
“The system helped me upload and schedule my entire season in less than 2 hours time! The fee we pay is more than worth it. Switching to Refr has made a night-and-day difference for our organization.”
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Megan Jacobson
Head of Operations | Catholic Athletic Association
The best platform I’ve used
"Switching to Refr did not disappoint. They handle everything — from availability and communication to seamless scheduling and payments — for the thousands of games I assign every year. This platform is the place to be."
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Adam Bates
President | Florida Officials Association
It has eliminated time spent on payroll
"The billing process has made my officials extremely happy due to the consistency and ability to track it on their phones. It has also saved me a ton of time on the invoicing side and eliminated my time spent on taxes"
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Joe Kulas
Assignor | MinnDak Officials Association
I’m telling every assignor I know
"Refr is something you really need to look into. It’s so much easier than the alternatives, and everyone appreciates what you’re doing with payment automation."
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Ian Carlson
State Supervisor | Iowa Hockey Officials
Referees get paid directly through the platform
"Referees get paid directly through the platform, relieving me and my sports organizations of the burden of handling payments and tax forms. Once they use it and see how it works, they're so happy and relieved."
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Christine Francis
Kansas City Soccer Assignor
Great for tournaments and schools
“I assign softball umpires for several Georgia High School Association chapters and major tournaments, and Refr has been a huge upgrade. It simplifies both my tournament and league season operations—from seamless scheduling to weekly official payments and efficient invoicing and payroll management for all organizations types.”
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Dustin Holton
President | Next Level Officials
Genuine interest in serving the officiating community
"Support with Refr is incredible—quick responses, genuine communication, and a real willingness to listen. It’s clear this product is the result of listening to and implementing the advice and needs of assignors like myself."
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Shelley Russi
Owner | Ref-Ology & Blast Equality Collab
Their customer support is outstanding
“Refr Sports' customer service and app differentiate them from the rest! All of our emails, phone calls, and requests were answered very quickly. Their customer support is outstanding.”
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Kelli Linnerooth
Minneapolis Baseball Sports Organization Head

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